Frequently Asked Questions
Everything you need to know about our premium cashmere collection.
What makes Pura Cashmere different from other brands?
We source the highest grade Grade-A Mongolian cashmere, focusing on long-staple fibers that are softer, more durable, and less prone to pilling than standard commercial knitwear.
How should I care for my cashmere garments?
To maintain the longevity of your pieces, we recommend hand washing in cold water with a specialized wool detergent or professional dry cleaning. Always lay flat to dry and never hang your sweaters.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. We also offer expedited shipping options at checkout.
Do you ship internationally?
Yes, Pura Cashmere ships worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
Is your cashmere ethically sourced?
Sustainability is at our core. We work directly with traditional herding communities to ensure fair wages and ethical treatment of the goats, following strict animal welfare standards.